Contact information

Contact Us

We'd Love to Hear From You

Whether you have a question about your order, need help with a subscription, or simply want to get in touch, our support team is here to help.

Customer Support

Email: support@velorawellness.com

Website: https://velorawellness.com

Response Time: Within 24–48 business hours

Support Hours

Monday – Friday

9:00 AM – 5:00 PM (NZST)

Please note that response times may be slightly longer during weekends and public holidays.

Order Support

For questions about:

  • Orders
  • Shipping
  • Tracking
  • Returns
  • Refunds
  • Subscriptions

Please include your order number in your email so we can assist you as quickly as possible.

Business Enquiries

For partnership, wholesale, or media enquiries, please contact:

Email: support@velorawellness.com

(As your business grows, you can create a separate email such as partnerships@velorawellness.com.)

Before Contacting Us

You may find the answer to your question in our:

  • Frequently Asked Questions (FAQ)
  • Shipping Policy
  • Return & Refund Policy
  • Subscription Policy

Velora

Hair Wellness, Redefined.

Thank you for choosing Velora. We're committed to providing premium products and exceptional customer support every step of the way.