Shipping policy
SHIPPING POLICY
Shipping Information
At Velora, we're proud to ship to customers in the United States and many countries worldwide.
Our goal is to deliver your order as quickly and safely as possible.
Order Processing
Orders are typically processed within 1–2 business days after payment has been confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been shipped, you'll receive a confirmation email with your tracking information.
Shipping Destinations
We currently ship throughout the United States and to many international destinations.
Availability may vary depending on your location. If we are unable to deliver to your address, you'll be notified during checkout or contacted by our support team.
Estimated Delivery
Delivery times vary depending on your destination and shipping carrier.
Estimated delivery dates are provided during checkout and are intended as estimates only. Actual delivery times may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.
Order Tracking
Once your order has shipped, you'll receive an email containing your tracking number.
Please allow up to 24 hours for tracking information to become available.
Customs & Import Fees
For international orders, customs duties, taxes, or import fees may apply depending on your country's regulations.
These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.
Shipping Delays
While we work hard to deliver every order on time, occasional delays may occur due to factors outside our control, including:
- Carrier delays
- Customs inspections
- Severe weather
- High shipping volumes
- Public holidays
We appreciate your patience and understanding if delays occur.
Lost or Damaged Orders
If your order arrives damaged or appears to be lost in transit, please contact our support team as soon as possible.
We'll work with the shipping carrier to investigate and help resolve the issue.
Questions?
If you have any questions regarding shipping or your order, please contact us at:
This version reads professionally without making promises you may not be able to keep. If you're using a supplier that dispatches from overseas, it's especially important not to advertise unrealistically fast shipping unless you can consistently deliver it.