Terms of service

Terms of Service

Last Updated: August 2026

Welcome to Velora.

These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Eligibility

By placing an order through our website, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.

2. Products

We aim to provide accurate descriptions and images of our products.

However, product images, colours, and packaging may vary slightly from what is displayed on your device.

Velora reserves the right to modify, discontinue, or update products at any time without prior notice.

3. Pricing

All prices displayed on our website are shown in the currency indicated at checkout.

Prices may change without notice.

If an obvious pricing error occurs, we reserve the right to cancel the affected order and issue a full refund.

4. Orders

After placing an order, you'll receive an order confirmation email.

Acceptance of your order occurs when your order is processed for shipment.

Velora reserves the right to refuse or cancel orders where necessary, including cases involving:

  • Pricing errors
  • Payment issues
  • Suspected fraud
  • Product availability
  • Violation of these Terms

If payment has already been collected for a cancelled order, a refund will be issued.

5. Shipping

Shipping information, estimated delivery times, and tracking details are provided in our Shipping Policy.

Delivery estimates are not guaranteed and may vary due to factors outside our control.

6. Returns & Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy.

Please review that policy before making a purchase.

7. Subscription Products

Some Velora products may be available through a recurring subscription.

By selecting a subscription:

  • You authorize recurring charges according to the subscription option you choose.
  • Your subscription renews automatically until cancelled.
  • You may manage your subscription according to the options made available through your customer account or subscription portal.
  • Any applicable discounts apply only while the subscription remains active.

Please review our Subscription Policy for additional details.

8. Promotions

From time to time, Velora may offer discounts, promotional codes, or special offers.

Unless otherwise stated:

  • Promotions cannot be combined.
  • Promotions have no cash value.
  • Promotions may be modified or withdrawn at any time.

9. Intellectual Property

All content on the Velora website, including but not limited to:

  • Logos
  • Product images
  • Graphics
  • Videos
  • Text
  • Branding
  • Website design

is owned by or licensed to Velora and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use our content without prior written permission.

10. Acceptable Use

You agree not to:

  • Use our website for unlawful purposes.
  • Attempt to interfere with the security or operation of the website.
  • Upload malicious software or code.
  • Use automated systems to access the website without authorization.
  • Infringe on the rights of Velora or others.

11. Limitation of Liability

To the maximum extent permitted by law, Velora is not liable for indirect, incidental, consequential, or special damages arising from the use of our website or products.

Nothing in these Terms limits rights or remedies that cannot be excluded under applicable consumer protection laws.

12. Product Information

Information provided on this website is intended for general informational purposes only.

Our products are not intended to diagnose, treat, cure, or prevent any disease unless specifically approved and stated.

Always read product labels and directions before use.

If you have questions about whether a product is suitable for you, seek advice from an appropriate healthcare professional.

13. Privacy

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect and use your information.

14. Third-Party Services

Our website may include links to or integrations with third-party services, including payment processors, shipping providers, and analytics tools.

Velora is not responsible for the content, policies, or practices of third-party websites or services.

15. Changes to These Terms

We may update these Terms from time to time.

Any changes become effective when published on this website.

Your continued use of the website after updates are posted constitutes acceptance of the revised Terms.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Email: support@velorawellness.com

We aim to respond to enquiries within 24–48 business hours.