Refund policy
Return & Refund Policy
Returns
At Velora, we want you to feel confident when shopping with us.
If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging where applicable.
- Proof of purchase or order confirmation is required.
For hygiene and safety reasons, opened or used consumable products, including gummies and serums, cannot be returned unless they arrive damaged, defective, or the return is otherwise required by applicable law.
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your item arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We'll review your request and work with you to resolve the issue.
Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome.
If your refund is approved, it will be issued to your original payment method.
Please note that it may take several business days for your bank or payment provider to process and post the refund.
Non-Returnable Items
The following items are generally not eligible for return unless required by law:
- Opened or used gummies
- Opened or used serums
- Gift cards
- Final sale or clearance items (if applicable)
Return Shipping
If the return is due to a damaged, defective, or incorrect item, Velora will cover the return shipping costs where applicable.
For returns requested for other reasons, the customer may be responsible for return shipping costs unless otherwise required by law.
Order Cancellations
Orders are processed quickly to ensure fast dispatch.
If you need to cancel your order, please contact us as soon as possible.
If your order has already been processed or shipped, it may no longer be possible to cancel, and you'll need to follow the return process once your order has been delivered.
Contact Us
If you have any questions about returns or refunds, we're here to help.
Email: support@velorawellness.com
We aim to respond to all enquiries within 24–48 business hours.
This policy is intentionally balanced: it protects your business while setting clear expectations for customers. Just make sure the details—especially the 30-day window, treatment of consumables, and who pays return shipping—match how you actually intend to operate.