Cancellation policy

Purchasing Options & Cancellation Policy

Last Updated: August 2026

At Velora, we offer flexible purchasing options designed to suit your lifestyle. Please read this policy carefully before placing an order.

Purchasing Options

One-Time Purchase

Customers may purchase eligible Velora products as a one-time order with no ongoing commitment.

Your payment is processed securely at checkout, and your order will be prepared for shipment according to our Shipping Policy.

Subscribe & Save

Selected Velora products are available through our Subscribe & Save program.

When you subscribe, you'll receive automatic deliveries at your chosen interval while enjoying subscriber-exclusive savings.

Benefits may include:

  • Exclusive subscriber discounts
  • Automatic recurring deliveries
  • No need to reorder manually
  • Easy subscription management
  • Skip or cancel anytime before your next renewal

Subscription options and pricing are displayed on each eligible product page.

Subscription Renewals

By selecting a subscription, you authorize Velora to automatically charge your selected payment method at the chosen delivery interval until your subscription is cancelled.

You'll continue receiving your products according to your selected schedule unless you make changes before your next renewal.

Managing Your Subscription

You may manage your subscription through your customer account or the subscription portal.

You can:

  • Update your shipping address
  • Update your payment method
  • Change your delivery frequency
  • Skip an upcoming order
  • Pause your subscription (if available)
  • Cancel your subscription

Changes must be made before your next scheduled billing date.

Subscription Cancellation

You may cancel your subscription at any time before your next scheduled renewal.

If your subscription renewal has already been processed or your order has entered fulfilment, that shipment may not be cancelled. Your cancellation will apply to future recurring orders.

One-Time Order Cancellation

If you need to cancel a one-time order, please contact us as soon as possible.

We begin processing orders quickly to ensure fast dispatch.

If your order has already been processed or shipped, cancellation may no longer be possible. In this case, please refer to our Return & Refund Policy.

Failed Payments

If a subscription payment cannot be successfully processed, we'll notify you and may retry the payment. If payment cannot be completed, your subscription may be paused or cancelled.

Pricing

Product prices and subscription discounts may change from time to time.

If changes affect an active subscription, we'll provide notice where required by applicable law before the updated pricing takes effect.

Questions?

If you have any questions regarding purchases, subscriptions, or cancellations, please contact our support team.

Email: support@velorawellness.com

Website: https://velorawellness.com

We aim to respond to all enquiries within 24–48 business hours.